Customers can return the item(s) or cancel their order. To do so, you must email or phone the Company within 14 working days from delivery of the item(s) (the signature on the carrier’s Delivery Slip serving as proof of date of delivery).
For the Company to accept the returned item(s), the customer must follow this procedure:
Contact Ranz Technic by email via their customer account or by phone to request a transport slip.
Replace the product in its complete, undamaged original packaging.
Place the original packaging into protective packaging.
Please return your parcel, with the transport slip, along with the correct consignment number noted on it, to your nearest post office.
On receipt of the returned part, the customer will be refunded via their original payment method.
For the return to be accepted, it is essential:
That the part itself is in perfect condition (unused with no signs of having been fitted)
That it is returned to us in its original packaging (intact, unmarked and not sellotaped)
That the whole delivery is placed in a box for reshipment together with the “return slip” (Ensure that any heavy or fragile parts are packed in such a way as to avoid movement)
After reception of your new part, the old one has to be returned to us WITH the ‘return slip’ which you will find in your account on our website.
Once we have received your part, you will be refunded via your initial payment method.
Parts with a deposit must be returned in the original box.
Parts with a deposit must be returned within 30 days after delivery. Once this period has expired, we regret that we can no longer refund your deposit.
The deposit can only be refunded if the returned parts are complete and undamaged.
Ranz Technic UK Limited
17 Green Lanes
London - United Kingdom
Post Code: N16 9BS
Company Register: 1108760
VAT Number: GB 294753363
Director: Hasan Koruk
Logistic / Return Address: Unit 4 Cylde St. Nu:1215 Post Code: B12 0NY Birmingham - UK